Create a digital workplace where people are empowered by intuitive, human-centred technology and AI designed to serve people – not the other way around.
Digital Employee Experience & Enablement
Technology that serves people.
We shape intuitive, effective and human-centred digital experiences that help our colleagues do their best work.
Explore our purposeWhat DEX means
Better work starts with better digital experiences.
Digital Employee Experience (DEX) is the sum of employees’ interactions with the digital products, services and technologies they use to get their work done.
Our DEX department works to make these experiences intuitive, effective and human-centred by understanding employee needs and behaviours, turning evidence into actionable insights and enabling teams to continuously improve the products and services they provide.
We bring together research, design, engineering and cross-functional expertise to shape experiences that reduce friction, support productivity and ensure that technology – including AI – serves people and their needs.
Lead the evolution of Digital Employee Experience by setting the direction, building organisational capability and enabling evidence-informed decisions that continuously improve the employee experience across digital products and services.
Strategic dimensions
Five ways we create impact.
Explore the focus and practices behind each strategic dimension.
Create transparency into the DEX through employee research, analytics and actionable insights.
- Research programme
- UX analytics
- DEX measurement
- Employee needs
- Journey insights
Increase organisational UX maturity by empowering teams with knowledge, communities and best practices.
- Training
- Methods
- Playbooks
- Communities
- Coaching
Ensure DEX is embedded in strategy, standards and digital initiatives across the organisation.
- Standards
- Design principles
- Quality criteria
- Strategic reviews
Turn employee insights and experience data into measurable improvements across digital products and services.
- Experience improvement initiatives
- Product recommendations
- Design optimisation
- Usability improvements
- Outcome tracking
Identify, evaluate and promote emerging technologies and innovative practices that enhance the DEX and are designed around employee needs.
- AI-enabled research
- Design
- UI development
What guides us
Human values.
Digital impact.
Collaboration
We collaborate across teams to create better employee experiences together.
Creativity
We embrace curiosity and innovation and constantly challenge the status quo.
Trust
We earn trust through transparency, integrity and evidence-informed decisions.
Empathy
We listen to people, understand their needs and place them at the heart of decisions.
Joy
We foster a positive culture where people enjoy learning, sharing and making a difference.